Shipping Policy – Jaipuri Kurta

At Jaipuri Kurta, we aim to deliver your orders safely, quickly, and with complete transparency. We currently ship our products across India and offer Free Delivery on all eligible orders.

Please read our shipping policy carefully before placing your order.

1. Order Processing Time

Once your order is successfully placed, our team starts preparing it for dispatch.

• Orders are usually processed within 1–2 business days.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• During festive seasons, sale periods, or high order volume, processing may take slightly longer.

2. Delivery Timeline

After dispatch, orders usually take 3–8 business days to reach you, depending on your location and courier service availability.

• Metro cities: Usually 3–5 business days
• Other cities and towns: Usually 5–8 business days
• Remote or non-serviceable areas may take longer

Delivery timelines are estimated and may vary due to weather conditions, courier delays, festivals, strikes, incorrect address details, or other unforeseen logistical reasons.

3. Shipping Charges

We offer Free Shipping across India on all eligible orders placed through our official website.

Any additional charges, if applicable, will be clearly shown at checkout before payment.

4. Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and serviceable pin codes.

• COD availability may depend on your location and courier partner serviceability.
• Please provide a complete and correct address to avoid delivery failure.
• Our team may contact you to confirm COD orders before dispatch.

5. Order Tracking

Once your order is dispatched, tracking details will be shared with you through SMS, WhatsApp, email, or any other available communication method.

You can use the tracking details to check the current status of your shipment.

6. Delivery Attempts

Courier partners usually attempt delivery more than once, depending on their policy.

• Please ensure that your phone number is active and reachable.
• Please provide a complete delivery address with landmark and correct PIN code.
• If delivery fails due to incorrect address, unavailable customer, or rejected delivery, the order may be returned to us.

7. Incorrect Address or Contact Details

Customers are responsible for entering the correct shipping address, phone number, and PIN code while placing the order.

If you notice any mistake in your address or contact details, please contact us as soon as possible before dispatch. Once the order is shipped, address changes may not be possible.

8. Delayed Delivery

While we try our best to deliver every order on time, delays may happen due to reasons beyond our control, such as courier delays, weather conditions, festivals, lockdowns, strikes, or remote location serviceability.

If your order is delayed, please contact us and we will help you track the shipment with our courier partner.

9. Damaged Package at Delivery

If the outer package appears damaged, tampered with, or opened at the time of delivery, please do not accept the package and inform us immediately.

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with your Order ID, product photos, and unboxing video.

10. Cancellation Before Dispatch

COD orders can be cancelled before dispatch.

Prepaid orders cannot be cancelled once placed or processed, except in cases where the order cannot be fulfilled by us.

For cancellation requests, please contact us at:
support@jaipurikurta.in

11. Order Cancellation by Jaipuri Kurta

Jaipuri Kurta reserves the right to cancel an order in certain cases, including:

• Product or fabric unavailability
• Pricing or listing error
• Payment issue
• Incomplete or incorrect shipping details
• Suspicious, fraudulent, or high-risk transaction
• Courier service not available for the delivery location

If a prepaid order is cancelled by us, the refund will be processed to the original payment method as per our refund policy.

12. International Shipping

Currently, we ship only within India. International shipping is not available at this time.

13. Contact Us

For shipping, delivery, tracking, or cancellation-related help, please contact us:

Trade Name: Radhya Fashion
Brand: Jaipuri Kurta
Email: support@jaipurikurta.in
Phone/WhatsApp: +91-9462702822
Address: Shop No. 5, Sitapura Industrial Area, Sitapura, Jaipur, Rajasthan - 302022
Support Hours: Monday to Saturday, 10 AM – 6 PM IST